• Job Reference: 3417
  • Date Posted: 6 September 2023
  • Recruiter: 300 North
  • Location: Exeter, Devon, England
  • Salary: £24,380
  • Sector: Other FM jobs
  • Job Type: Permanent

Job Description

Role: Helpdesk Administrator

Location: Exeter

Salary: £24380 - 37.5hr week

24days Annual Leave 

My client is looking for a Helpdesk Administrator for their new offices based in Exeter.

This is an exciting opportunity to join hugely well established, National Facilities Management company on very stable contracts.

The role of Administrator is to support the Hard FM Manager in all Hard Services related operations within a School PFI Contract including compliance with Health & Safety legislation, and External audit requirements

Key role responsibilities: 

- To assist in compiling the monthly facilities management report

- Be the initial point of contact for finance on the contract (raising purchase orders, invoicing)

- To help support the delivery of planned and reactive maintenance

- To support/cover the helpdesk functions on a daily basis due to shift patterns or to cover in the absence of the Helpdesk Operative

- To chase internal and external persons responsible for outstanding works requests on the helpdesk

- To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service

- To assist with the administration of sub-contractors and suppliers

- To provide a high level of customer service to clients

- To work collaboratively within a small team to achieve shared objectives

- To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly

Skills Required:

- Ability to work and prioritise under pressure

- Subject to Enhanced DBS clearance

- Proven experience within a similar role/have understanding and experience of PFI contracts.

- Experience of CAFM Management

- Experience of working to and monitoring of contractual SLA's and KPI's under pressure

- Good IT skills including MS Word, Excel, Power point and Outlook

- Good level of interpersonal and customer service skills with all levels of staff an clients

- Good level of spoken and written English

- Continual improvement ethos with strong customer focus

Please apply to Jack Kendrew of 300 North for this exciting opportunity.