Customer Care Manager

  • Job Reference: 5000
  • Date Posted: 6 February 2024
  • Recruiter: 300 North
  • Location: Birmingham, West Midlands, England
  • Salary: £35,000
  • Sector: Administration & Help Desk, Facilities / Estates Management
  • Job Type: Permanent

Job Description

Role: Customer Care Manager

Location: Birmingham

Salary : £35,000 - 40-hour week

Do you have a passion for talking with people and fixing problems?

Are you looking for a rewarding and fast paced role when you can see the impact your service has?

If this sounds like you and you have experience with the below, please apply for this exciting role.

Duties:

      Providing Excellent Customer service to all customers

Inbound & Outbound Communication 

Problem Solving

Resolving Issues

Customer Satisfaction surveys

Skills Required:

      Previous Management experience

Experience of Partnership arrangements

Experience of Responsive Repairs contacts

Understanding of local government and RSLs

Current and Valid Full & Clean UK driving license

Ability to competently operate MS office

Package:

      Pension Scheme

24 days annual leave (+ public holidays)

Life Cover equivalent to 1 times annual salary

24/7 Employee Assistance Program and access to mental wellbeing app

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme

Please apply or call Enrica at 300 North - 0113 336 5161.