Customer Resolutions Coordinator

  • Job Reference: 6331
  • Date Posted: 6 November 2024
  • Recruiter: Arcus FM
  • Location: Redditch
  • Salary: On Application
  • Sector: Administration & Help Desk

Job Description

Overview

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.


Responsibilities

Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.


Qualifications

You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

 

This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required. 

 

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

 

In return for your hard work we would offer you:

  • Salary: Up to £27,846 per annum, depending on experience
  • Up to 4% discretionary bonus scheme, subject to achievement of targets 
  • 25 days annual leave + Bank Holidays 
  • Generous contributory pension scheme of matched contributions between 5% and 6% 
  • Life Assurance 
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

 

To be considered for this position please submit your application via the 'apply' button. 

 


Requisition ID

2024-6331