Operations and Relationship Manager

  • Job Reference: 46688
  • Date Posted: 6 September 2023
  • Recruiter: Catch22
  • Location: Durham, County Durham, England
  • Salary: £35,000 to £40,000
  • Sector: Health & Safety, Public Sector, Reception & Concierge, Facilities / Estates Management, Other FM jobs
  • Job Type: Permanent

Job Description

Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites across Durham and Teeside. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. 


Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. 


Facilities Manager Responsibilities will include:

  • Act as the main point of contact for tenant liaison and any issues that occur onsite
  • Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving.
  • Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk.
  • Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments.
  • Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required.
  • Manage key allocation records and coordinate the distribution of keys and fobs.
  • Maintain records of and review the site's fire risk assessments and implement or escalate any actions.
  • Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works.

The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. 


In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.