Our Grounds Maintenance Services division specialises in commercial landscape management and we deliver services across the UK. Our business is continually growing and as a result of this expansion we are looking for an experienced Regional Account Manager to help to grow our business and acquire new business.
The Regional Account Manager’s focus is on keeping clients satisfied with the company's services, fixing any reliability issues, and building strong relationships with our existing, and potential clients. The position requires an experienced and talented account management with excellent commercial instincts and exceptional client relationship management skills.
THE ROLE
- Develop and execute regional sales plans to meet or exceed revenue targets.
- Build and maintain strong relationships with existing clients to ensure retention and upsell opportunities
- Delivering KPI’s and key customer satisfaction scores by ensuring customers’ requirements are achieved
- Working closely with everyone within the Account Management and sales team with regards to retention planning for all accounts under your remit.
- Playing an active role in the client retention programme for each division service line and across them all.
- Being the first point of contact for own Account escalations, and problem resolution.
- Visiting and speaking with clients and undertaking site visits to existing and new clients, which may require frequent travel within the UK.
- Assisting clients in reviewing their contracts and providing information and advice.
ABOUT YOU
- Previous sales experience in winning and securing large contracts or in delivering to the Facilities Management or Property Management market – this would be highly advantageous.
- Has the ability to sell contracts in a seasonal business within a challenging budget restricted environment.
- Can demonstrate in-depth experience of working with a varied and demanding client base and be able to deal confidently with staff at all levels.
- Has relevant experience and a good understanding of the property & facilities management environment or NHS/ public sector markets
- Can demonstrate exemplary client relationship management skills, possessing proven relationship building skills and be responsive to customers' requests.
- Has the ability to deliver results, with a proven track record of delivering or exceeding previous sales targets, growing a business whilst being continually attuned to clients’ needs and industry developments.
- Good IT skills, confident user of CRM systems, MS Office and able to use web-based systems.
- Can demonstrate success in improved service delivery and customer satisfaction.
This is an exciting opportunity to join OUTCO, in return for the right candidate we offer:
Competitive Salary
25 days annual leave
Company Pension
Career Growth and further development
Company EAP and Death in Service Benefit