Our Grounds Maintenance Services division specialises in commercial landscape management and we deliver services across the UK. Our business is continually growing and as a result of this expansion we are looking for an experienced Service Delivery Manager (SDM) to help deliver our top standard service to our clients.
The Service Delivery Manager’s focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for getting services delivered to clients in a safe and professional manner, in accordance with client specifications and OUTCO policies and procedures.
THE ROLE
- Contribute fully to the effective running of OUTCO contracts.
- Participate in securing the long-term future of contracts.
- Maintain & develop good relationships with existing clients and suppliers, by managing and meeting the various business requirements.
- Proactively target additional business: reporting opportunities for additional revenues and assisting in the tendering and pricing of works
- Take responsibility for health and safety at the point of delivery, undertaking risk assessments, monitoring the implementation of control measures, and actively participate in the maintenance and improvement of the overall Company Health and Safety culture.
- Play an active role in the client retention programme for the Grounds Division.
ABOUT YOU
- Experience of workforce planning and management of resource
- Must always be punctual and set a good example
- Self-starter, reliable, keen to learn, with high energy and enthusiasm
- Demonstrate a positive ‘can-do’ attitude at all times whilst understanding the impact of decisions on all aspects of the project.
- Should be professional, a fair manager, respectful of others and honest.
- Able to work well in a fast, changing environment with excellent decision-making skills. Flexible with regards to travel, out of hours’ duties and perform weekend work if required.
This is an exciting opportunity to join OUTCO, in return for the right candidate we offer:
Competitive Salary
25 days annual leave
Company Pension
Career Growth and further development
Company EAP and Death in Service Benefit