This important role supports the business to deliver exceptional FM consultancy and benchmarking through the planning, executing, monitoring, controlling, and completing of individual programmes of work. This person is recognised as a Subject Matter Expert advising high profile client organisations on best practice delivery of FM services through in-house and contracted providers.

1.1.        Primary Duties & Responsibilities

§  On-site visits to client sites to conduct methodical evaluations, visual observations, and stakeholder engagement in line with project requirements.

§  Writing detailed, accurate and informative, reports and supporting documents / presentations / project updates, using MS Office Word / Excel / PowerPoint, a combination of these, or our bespoke reporting system.

§  Overseeing all aspects of project delivery from order acceptance to order completion by developing, scheduling, and managing detailed work plans and on-site visits via Monday.com.

§  Making sure projects deliver the expected outcomes and benefits to the client utilising industry best practice techniques and standards throughout the entire project execution.

§  Supporting the development of systems and processes that deliver consistent quality outcomes

§  Encouraging positive interaction between all members of the project team.

§  Building strong, influential, and collaborative client relationships with key stakeholders at all levels, includes providing project updates on a consistent basis to various stakeholders, inc. presentations, phone calls, other methods.

§  Interpreting and analysing data to provide accurate reports and recommendations.

§  Conducting productive site visits, maintaining company values, and expected behaviours, always

§  Identifying additional project opportunities (inc. additional services) and being responsible for helping the team convert them.

§  Develop and maintain an appropriate level of subject matter expertise in your given specific service area, and to maintain an awareness of all other service lines.

§  To comply and contribute to the company’s Integrated Management System (IMS) reflecting the requirements of ISO 9001:2015 International Quality Standard and ISO 14001:2015 International Environmental Standard.

1.2.        Additional Duties and Responsibilities

§  Occasionally, when required, hours over and above standard will be expected. This might include early starts, late evenings, or (minimally) weekends, e.g., for travel to and from site and/or specific project actions.

§  Making own travel and accommodation arrangements where necessary.

§  Representing the organisation at networking events, via trade associations and trade shows etc.

2.  Person Specification

2.1.        Qualifications/Role Requirements/Knowledge (Essential)

§  Bachelor’s degree in a science, technical or business subject, or similar FM or Environmental qualification, or proven track record in an equivalent consultancy role.

§  Experience in the management of FM services (as job title) across a range of sites and sectors.

§  Active membership and / or involvement in appropriate professional trade associations.

§  Strong knowledge of, and experience with, Microsoft Excel, Word, Teams, and PowerPoint.

§  Strong familiarity with project management software, methodology and best practices.

§  A demonstrable commitment to on-going personal and professional development.

2.2.        Qualifications/Role Requirements/Knowledge (Desirable)

§  Project management professional certification.

§  Knowledge of tablet-based auditing apps (e.g., iAuditor).

2.3.        Skills and Behaviours

Sitemark Project Managers are required to be motivated self-starters with a high level of emotional intelligence and a clear passion for innovation and continuous improvement.

The key skills required for this role will be:

§  Ability to demonstrate creative leadership.

§  Ability to work as a team member or autonomously.

§  An analytical mind and inclination for problem-solving.

§  Good attention to detail and a strong ability to focus, excellent organisation and time-management.

§  Critical-thinking and the ability to see trends and patterns.

§  Clarity in verbal and written communication.

§  Ability to write comprehensive reports.

§  Ability to distil large amounts of information into understandable key points.

§  Confidence in making presentations to groups or individuals, both face to face and via Teams.

§  Good active listening skills.

§  Being encouraging and supportive with other team members in the execution of their own roles.

§  Contributing to and supporting the vision, values, mission and aims of Sitemark.

2.4.        Other Requirements

§  The role has an element of on-site working (this could be anywhere across the UK) and overnight staying away from home. You must be willing to travel and hold a full, valid driving licence.

§  The role has flexible offsite working hours with a balance of home and office working.

§  The ratio of on-site to home/office working is approximately 40:60% respectively.

§  There are no specific physical requirements for completion of the role, but it does require an ability to tour a client site which may cover, at times, substantial distances.

2.5.        Direct Reports

There are no direct reports to this role.

Sitemark is a Disability Confident employer.